Support, shipping, returns and care.
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Frequently Asked Questions
How often should I use The Cream?
For best results, use The Cream morning and evening as part of your skincare routine.
Is The Cream suitable for sensitive skin?
Yes - it contains ingredients that help soothe redness and irritation. If you have sensitive or allergic skin, we recommend a patch test before general use.
Is Truffelle tested on animals?
No. Our products are never tested on animals.
Can I use makeup or sunscreen on top?
Yes. Allow The Cream a few minutes to fully absorb before applying makeup or sunscreen.
Who should seek advice before using?
People with scleroderma or specific skin conditions should consult their doctor or dermatologist before use. We always recommend a patch test with any new skincare product.
Shipping Information
We offer free standard shipping on all Australian orders. Free international shipping on orders over $500 AUD. Orders are dispatched within 2 business days. Tracking information will be provided via email upon dispatch. For enquiries about your order please contact hello@truffelleaustralia.com.au
Returns & 60-Day Guarantee
We stand behind every batch. If you are not completely satisfied within 60 days of receiving your order, contact us at hello@truffelleaustralia.com.au for a full refund - no questions asked. Items must be returned in original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.
Contact & Professional Enquiries
For customer care, wholesale, clinic, and media enquiries, please contact us at hello@truffelleaustralia.com.au - we aim to respond within one business day.
Professional Enquiries
For wholesale, clinic partnerships, press and professional enquiries, please contact us at hello@truffelleaustralia.com.au - we welcome enquiries from skin clinics, luxury spas and media.