Shipping and returns
Free shipping
Australia-wide.
Every order to an Australian address ships free, with no minimum spend. International orders ship for a flat A$15, and free once the order is over A$200.
Orders leave the Barossa within 2 business days. Tracking is emailed the moment your parcel is scanned.
Australian delivery generally takes 5 to 7 business days. International timing varies by destination and customs. Remote addresses may take longer. Your tracking link shows your parcel’s progress.
A flat A$15 per order, or free over A$200. Checkout converts both to your currency. Import taxes and duties are not included; see below.
60 day money back guarantee
Your happiness is our happiness. If for any reason you’re not happy with your purchase, just let us know within 60 days and we’ll refund you, minus shipping costs.
- 1. Let us know. Email hello@truffelleaustralia.com.au with your order number within 60 days.
- 2. Refund. We refund you, minus shipping costs.
Returns
Changed your mind before opening? Email hello@truffelleaustralia.com.au within 14 days of delivery and return the jar unopened in its original packaging for a refund of the purchase price. Opened jars are covered by the 60 day money back guarantee above instead.
Faulty or damaged on arrival
Please contact us promptly with your order number and, if possible, photographs of the parcel and product. We will help resolve a faulty, damaged or incorrect order. Your rights under Australian Consumer Law are not limited by this policy or a same-day reporting deadline.
Duties and taxes
Prices show in your local currency where Shopify supports it, and checkout charges in that currency. Some countries collect import duty or tax on delivery; where that applies it is the customer's responsibility and is shown at checkout wherever the carrier can quote it.
Payment
Checkout is hosted by Shopify. Shop Pay, Apple Pay, Google Pay and PayPal are available; Afterpay is available for Australian orders.
Free shipping Australia-wide · 60 day money back guarantee