Customer feedback can help you imagine how a product might fit your routine. It is most useful when the product and the person’s own words remain clear.
Look for practical detail
Texture, application, comfort and how a product fits a daily routine are useful things to learn from a review. A customer may describe changes they noticed, but that experience is not a prediction for everyone else.
Ask about the context
Which product did the customer use? For how long? Were they also changing other products or treatments? Do not assume an exact time frame when a review does not state one.
A face cream for daily moisture, a targeted eye cream, or both together. Compare the sizes, ingredients and prices before you choose.
Our customer feedback
The stories on our homepage are presented as individual feedback. We keep them separate from editorial product scenes and generated model imagery. A styled photograph is not a portrait of a reviewer unless it is identified and documented as such.
Make your own choice
Use reviews alongside the complete ingredients, directions, size and return conditions. If a particular result or testing claim is important to your purchase, ask for the supporting information. Our evidence guide explains what to look for.
Find your next step
Read our formulation approach, compare the products, or ask us for ingredient information. Our guide to skincare evidence explains how to assess a testing claim.